![]() ![]() Contact the manufacturer of your device or reset your device to factory settings. ![]() Test your SIM card in another device: If your SIM card works in another device, the problem lies with your device. If your Pay&Go card is no longer valid, you will need to buy a new card. Do you have a Pay&Go top-up card? Check your validityĬheck the validity on your Pay&Go card. ![]() Tap on Do Not Disturb and switch off the function by moving the slider to the left or using the menu in the top right corner.ĭeactivate call divert, as this can cause your mobile to no longer ring or your calls to be immediately forwarded to another number.In various Android versions, this menu is also called Sounds & notifications or Sounds & vibrations. Follow the steps below to deactivate this function: ‘Do Not Disturb’ is often activated by accident (especially on iOS devices) and mutes the sound of calls, alerts and notifications when your device is locked. Check if your smartphone is compatible and activate call via Wi-Fi. Are you connected to Wi-Fi ( )? Thanks to calling via Wi-Fi, you can call and text anywhere in Belgium, even without a mobile signal. External factors such as thick concrete walls in the office or the insulation of your home may reduce coverage in some places.Is the signal strength insufficient ( )? Test your device in another location, preferably outdoors, where there is less chance of disruption.Configure your mobile or tablet to choose the Proximus network manually.Check that airplane mode ( ) is switched off on your device by swiping up or down on your start screen.If you don't see the network symbol or if the signal strength is insufficient, follow the steps below: If you see the network symbol with sufficient signal strength ( ) on your device, proceed to step 3. Switch off your device for about 30 seconds and then switch it on again. Just like other electronical devices your mobile or smartphone may experience a problem now and again. ![]()
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